Online Payment Terms

Please read these terms carefully before using this site to make payments online. If you choose to make an online payment on this website it means that you accept these terms. If you do not accept these terms then do not use this website. Please see http://www.shu.ac.uk/funding/payment.html for details of other methods of payment.

These Online Payment Terms are secondary to the University's general Terms and Conditions for student enrolment which can be found at http://students.shu.ac.uk/rightsrules/17.html.

All payments are subject to the following conditions:-

Payments must only be made:

 (i) To pay University invoices for tuition fees; or
 (ii) On account of University tuition fees, course deposits, pre-sessional fees, TESOL and/or IELTS fees*
 (iii) To pay library fines or charges.

*Payments must not be made on account of any other items (such as accommodation deposits, library fines, graduation ceremony payments etc). Any such payments will not secure you any advantage and may cause us not to allocate the payment correctly which could have consequences for you. If you choose to make a payment for any item other than those listed at (i), (ii) and (iii) above, the University cannot accept any liability for such consequences.

Your payment for (i) and (ii) will normally reach the University account into which you are paying on the next working day.

Your Library Account will normally be updated on the day the payment is made even if this is a non-working day, however the University makes no guarantees in this regard.

You are responsible for ensuring that you enter all information, including your personal details and the University account number, correctly. The University cannot accept liability for payment not reaching the correct account if you enter incorrect details.

The University cannot guarantee that the information on tuition fees and library fines owed shown on the online system is up to date at all times. The information shown will not include requests for fee waivers or online payments awaiting processing. Should a tuition fee waiver request be accepted, the amount will be deducted from your invoice so the amount you owe will decrease. The University reserves the right to increase and decrease the amounts owed on your accounts, but will act reasonably at all times. The University will correct mistakes which are brought to our attention if we agree in our sole discretion that a mistake has been made. To obtain an up to date accurate statement of your tuition fee account you should contact your Faculty student support team. For information on your Library Account, you should contact learning.centre@shu.ac.uk or the Learning Centre Help Desk on 0114 225 3333, Option 3.

The University cannot accept liability if payment is refused by your card provider for any reason.

If the card provider declines payment, the University will not be able to tell you why payment was declined, you should check with your card provider directly.

The University reserves the right to scrutinise and return any payments which we deem have been sent in an attempt to abuse this online payment system or which may break the law or breach the University's general Terms and Conditions or these Online Payment Terms, and to take any required resultant action.

The University does not guarantee that this online payment service will be available at all times. It is your responsibility to ensure payment deadlines are met.

In no event will the University be liable for any damages, fees, costs, charges or loss of opportunity, income, profits or revenues whatsoever, whether direct, indirect or consequential, arising out of the use, inability to use, or the results of use of this website, any websites linked to this site or the materials or information contained at any and all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.

If the preceding paragraph is found by a competent court to be unenforceable for any reason, in the alternative the University's liability to you shall be capped at the amount of the payment made/attempted by you.

The payment of fees using this website does not on its own constitute an agreement between you and the University for the provision of education. A contract for enrolment will come into being in accordance with the Terms and Conditions.

Cancellation and Refunds

Tuition Fees: Course cancellations must be made in accordance with the University's general Terms and Conditions for student enrolment at http://students.shu.ac.uk/rightsrules/17.html. These Terms and Conditions and the University Fees policy and procedures at https://students.shu.ac.uk/regulations/fees_and_bursaries/Fees%20policy%20and%20procedures%202012.pdf will determine whether a refund is due and how much will be refunded. In the case of any conflict between the terms of these two documents, the general Terms and Conditions will take precedence. The booking conditions associated with IELTS examinations will determine whether a refund is due and how much will be refunded. Any refunds, if applicable, will be made to the card account used for the original transaction during the first 180 days or thereafter by cheque payable to the name of the student given at the time of payment.

Library Fines: No refunds will be given for any paid library fines or charges.

Privacy and data protection policy

Sheffield Hallam University is a data controller for the online payment website in terms of the Data Protection Act 1998. The information you supply when you use the website will be used by the University in accordance with the 1998 Act and other applicable legislation.

This online payment service complies with the University's Data Protection Policy and Student Personal Data Code http://students.shu.ac.uk/rightsrules/othercodesandpolicies/it/dataprotection.html

The University will only use information entered on this site for the following purposes:

  • administration of your payment and maintenance of your university accounts, including issue and receipt of invoices, emails and other correspondence
  • to contact you about payments you have made
  • prevention of fraud and card crime
  • debt recovery.

Except where the University needs to share your information with other organisations to fulfil the above purposes, it will not otherwise sell, license or trade your personal information to others. We do not store your payment card information after payments have been processed.

This policy is effective from 1 August 2010. We may change this policy by updating the information on this page.

Contacting us

If you have any queries relating to this online payments facility, please contact:

Tuition Fees Library Fines

Sheffield Hallam University
Sales Ledger, Finance Directorate
Howard Street
Sheffield
S1 1WB

Tel: 0114 2252039
email: epayenquiries@shu.ac.uk

Sheffield Hallam University
Learning and Information Services
Adsetts Building
Sheffield
S1 1WB

Tel: 0114 2253333, Option 3
email: learning.centre@shu.ac.uk